Bear Mattress Return Policy
- Bear requires a minimum sleep trial of 30 nights before a return can be initiated.
- Absolutely no refunds or returns for a Bear mattress will be granted after 120 nights.
- Bear mattresses sold as “Closeout” or “Clearance” are final sale and cannot be exchanged, returned, or refunded.
- Bear mattress return policy only applies to purchases made AFTER January 1, 2022.
How does the Bear mattress return policy work?
Bear mattress issues a full refund for the cost of the mattress (less any discounts) to the original form of payment.
- Start a return by sending an email to email@example.com
- Include your order number, any receipts, and a description for the reason you are returning your Bear mattress.
- Make sure to email Bear mattress well before 120 nights, as there are no refunds, exchanges or returns granted thereafter.
How does the Bear mattress exchange policy work?
- Start a Bear mattress exchange by calling (844) 311-0035.
- You can exchange your Bear mattress for a new model or different feel, but you must do that within the 120-night trial.
- When you receive your exchanged Bear mattress, the new Bear mattress is no longer eligible for a return, refund or trial period.
Call Bear Mattress Exchange
Additional Terms and Conditions for the Bear Mattress Return Policy
- There are no 'restocking' or 'process and handling' fees with any Bear mattress return.
- You may request a return of a Bear mattress after sleeping on it between 30 and 120 nights
- You will be refunded for the cost of the Bear mattress, to the original form of payment.
- Only one return of any Bear mattress per customer, household, and/or delivery address. Returns are valid on your first order only (even if you purchase a different mattress the second time). You will be refunded for the cost of the Bear mattress (less any discounts).
- In order to receive a refund, the Bear mattress must be removed from your home by an authorized party of Brooklyn Bedding LLC and confirmed by Brooklyn Bedding LLC
- For inquiries about returning a Bear mattress purchased at a retail location, please contact the store directly.
Official Bear Mattress Return Policy