Avocado Mattress Return Policy

 

  • Within 365 days of purchase, you can return these Avocado Mattresses: Green Mattress, Vegan Mattress, Organic Luxury Mattress, or Latex Mattress with a $99 return fee.

 

 

  • The return request for an opened mattress must be made 30 days after delivery, and mattress boxes must be opened within 30 days of receipt to be eligible for return.

 

  • Avocado mattresses must be in a condition suitable for donation to be eligible for return

 

  • You must submit all required information and documentation requested by the Avocado Customer Care team before your sleep trial ends and complete your return within 30 days of your return request. 

 

 

 

How does the Avocado mattress return policy work?

Avocado mattress issues a refund for the cost of the mattress (less any discounts) to the original form of payment. There are no refunds of shipping fees, financing fees, or insurance fees, and a $99 return fee is required for all adult Avocado mattress returns.

  1. Start a return by going to the Avocado Live Chat option.
  2. Follow the Customer Service instructions and enter your order number and email address.
  3. Complete your mattress return within 30 days from your initial request for return.

 

Start an Avocado Mattress Return

 

 

How does the Avocado mattress exchange policy work?

  1. After trying your Avocado mattress for at least 30 days, you can begin the process of exchanging your mattress.
  2. Start an Avocado mattress exchange by calling (657) 385-8849.
  3. Exchanges are processed as a return and refund request, unless an Avocado mattress exchange is requested due to a manufacturing defect or warranty claim. 
  4. Follow the Customer Service instructions to exchange your Avocado mattress.
  5. Place your new order for the replacement Avocado mattress following the Customer Service instructions. 
  6. When you receive your exchanged Avocado mattress, the new Avocado mattress is no longer eligible for a return, refund or trial period.
  7. You may only request one exchange. No refunds will be given for fees for shipping or for White Glove Service.

 

Call Avocado Mattress Customer Support

 

 

Additional Terms and Conditions for the Avocado Mattress Return Policy 

  • Avocado's trial and return policy varies by product and is limited to Avocado's service area within the United States, including Hawaii and Alaska

 

  • Avocado Mattress sleep trials are limited to one return of each product type per household

 

  • If you purchased an Avocado mattress using an offer code, the dollar value of the offer code and/or any promotional products and fees for shipping or white glove services will not be refunded or credited back.

 

  • If you wish to return your Avocado mattress, you may either keep, return, donate, or dispose of the promotional items included with your Avocado mattress purchase.

 

  • To return, the Avocado mattress must be in a condition where it can donated, with only normal wear and tear.

 

  • Avocado products shipped outside of the contiguous United States are not eligible for return.

 

  • For inquiries about returning an Avocado mattress purchased at a retail location, please contact the store directly.

     

    Official Avocado Mattress Return Policy