GhostBed Mattress Return Policy
- Within 101 nights of purchase, you can return a GhostBed mattress for a full refund.
- The return request for a GhostBed mattress must be made 30 days after delivery.
- GhostBed mattress purchases at retail stores have specific return and exchange policies that may vary. Read Mattress Now exchange policy.
How does the GhostBed mattress return policy work?
GhostBed mattress issues a full refund for the cost of the mattress (less any discounts) to the original form of payment and you can start your return online, by email, or by phone.
- Start a return by visiting GhostBed's 'Returns' page, or email sleep@ghostbed.com, or call (954) 371-2004.
- Have your order's name, email, order number, phone number and reason for return ready.
- Once you've communicated with GhostBed customer service, they will instruct you to donate your GhostBed mattress to an authorized non-profit or church.
- It is your responsibility to forward the donation receipt to GhostBed customer service within 30 days from your initial request for return.
- In order to issue a refund, your donation receipt must be sent and received by GhostBed no later than 30 days after your 101-Night Sleep Trial has expired.
Submit GhostBed Return Request
Call GhostBed Customer Service
Additional Terms and Conditions for the GhostBed Mattress Return Policy
- Day 1 of your 101-Night Sleep Trial begins on the day your order ships.
- Only one mattress is returnable per household.
- The 101 night GhostBed mattress Sleep Trial does not apply to errors in ordering, size issues or changes in circumstances. If a non-returnable reason is given, this will void your Sleep Trial.
- GhostBed has the final right of refusal of the Sleep Trial to anyone exhibiting offensive, inflammatory or abusive behavior.
- The Sleep Trial is available for orders shipped to the contiguous United States only.
- For inquiries about returning a GhostBed mattress purchased at a retail location, please contact the store directly.
Official GhostBed Mattress Return Policy