DreamCloud Mattress Return Policy


  • Within 365 days of purchase, you can return a DreamCloud mattress for a full refund, guaranteed.


  • The return request for an opened mattress must be made 30 days after delivery.


  • DreamCloud mattresses that have not been opened within 90 days of delivery are considered misuse of the product and are ineligible for warranty claims and returns.


  • You must submit all required information and documentation requested by the DreamCloud Customer Care team to complete your return within 30 days of your return request. 


DreamCloud Mattress Return Policy


How does the DreamCloud mattress return policy work?

DreamCloud mattress issues a full refund for the cost of the mattress (less any discounts) to the original form of payment. 

  1. Start a return by calling DreamCloud Customer Service at (855) 976-4860.
  2. Follow the Customer Service instructions and submit all required information and documentation.
  3. Complete your mattress return within 30 days from your initial request for return.


Call DreamCloud Customer Service



How does the DreamCloud mattress exchange policy work?

  1. Start a DreamCloud mattress exchange by calling (855) 976-4860.
  2. Exchanges are processed as a return and refund request, unless a DreamCloud mattress exchange is requested due to a manufacturing defect or warranty claim. 
  3. Follow the Customer Service instructions to return your DreamCloud mattress and receive a refund.
  4. Place your new order for the replacement DreamCloud mattress following the Customer Service instructions. 
  5. When you receive your exchanged DreamCloud mattress, the new DreamCloud mattress is no longer eligible for a return, refund or trial period.
  6. You may only request one exchange. No refunds will be given for fees for shipping or for White Glove Service.


Additional Terms and Conditions for the DreamCloud Mattress Return Policy 

  • If you purchased a DreamCloud mattress using an offer code, the dollar value of the offer code and/or any promotional products and fees for shipping or white glove services will not be refunded or credited back.


  • If you wish to return your DreamCloud mattress, you may either keep, return, donate, or dispose of the promotional items included with your DreamCloud mattress purchase.


  • To return, the DreamCloud mattress must be in a condition where it can donated, with only normal wear and tear.


  • DreamCloud products shipped outside of the contiguous United States are not eligible for return.


  • For inquiries about returning a DreamCloud mattress purchased at a retail location, please contact the store directly.


    Official DreamCloud Mattress Return Policy