Nectar Mattress Return Policy
- For opened Nectar Mattress, customers have one full year (365 days) to request a return and refund; but make sure to wait 30 days after initial delivery for all opened Nectar mattress return requests.
- For unopened Nectar Mattresses, customers are eligible for refund and return immediately for up to 90 days after delivery.
How does the Nectar mattress return policy work?
You are refunded the entire amount paid for your Nectar mattress, minus any offer code or other discounts. Your refund does not include the cost of any promotional products, fees for shipping, and/or fees for White Glove Services.
- Start your Nectar mattress return by calling Customer Service (888) 425-4854.
- In order to file a request for refund and return, a Nectar mattress must have been used only for its intended purpose, including use on an appropriate base, frame, or foundation. Additionally, any environmental damage, such as mold, due to the misuse of the product voids return eligibility.
- Nectar mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for warranty claims and returns.
- You must submit all required information and documentation requested by Nectar to complete your return within 30 days of your return and refund request. If you do not, the refund request must be re-submitted.
- Products shipped outside of the contiguous United States are not eligible for return.
Additional Terms and Conditions for the Nectar Mattress Return Policy
- Refunds will be issued in the form of the original payment. If you purchased a product using an offer code, the dollar value of the offer code will not be refunded or credited back if any or all products are returned.
- You may cancel an order any time prior to processing. You may return any of your products for a full refund (not including fees for shipping, White Glove Service, state-based recycling fees, and/or promotional value) subject to the terms and conditions for returns for each of our products.
- Promotional Items Included With Mattress Purchase: If you wish to return your mattress, you may either keep, return, donate, or dispose of the promotional items included with your mattress purchase. The value of all promotional items included with your mattress purchase will not be deducted from the total value of the mattress return, regardless of the above option you choose to exercise. Due to the nature of our promotional products, we cannot physically receive opened and/or used products; however, if your promotional items are used and/or opened and you do not want them, you may donate or dispose of them at your preference and convenience. We currently accept returns of unopened promotional products at this time.
- Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return and refund requests as described herein. After returning the product to be exchanged, you may place an order for the replacement product. You may only request one exchange. No refunds will be given for fees for shipping or for White Glove Service.
- For inquiries about returning a Nectar mattress purchased at a retail location, please contact the store directly.
Official Nectar Return Policy