Puffy Mattress Return Policy

  • You must test your Puffy mattress for a minimum of 14 nights before Puffy will process a refund. 


  • If you return your Puffy mattress within 101 days, you get a full refund, no questions asked.


Puffy Mattress Return Policy

How does Puffy's return policy work?

The Puffy Mattress Support Team will take care of everything. They’ll pick up your mattress from your home for free and take care of the process quickly. To start your Puffy mattress return, email Puffy at support@puffy.com. Or call customer service (800) 430-8380


Call Puffy Customer Service



Additional Terms and Conditions for the Puffy Return Policy 

  • You must put your Puffy mattress to the test for a minimum of 14 nights before Puffy will process a refund. Mattress Now recommends at least 30 nights to allow your body to completely adjust and get cozy in cloud comfort.  Learn more about the Puffy 101-night sleep trial.


  • The Puffy mattress return policy is limited to a lifetime maximum of two returns per household. Returns must be exercised directly with Puffy no later than the 101st day following delivery.


  • Puffy's 101-night sleep trial and return policy apply only to original purchasers of genuine Puffy products which were purchased directly from the website at puffy.com.


  • When you return a Puffy mattress, they donate it to a children’s charity so it doesn’t go to waste.


  • For inquiries about returning a Puffy mattress purchased at a retail location, please contact the store directly.


Official Puffy Return Policy